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Virginia Tech Healthcare Coaching Institute | Faculty
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INSPIRE mastery. COACH experience. TRANSFORM approaches.

DJ Mitsch, CMC, MCC

Chief Coaching Officer, Curriculum Designer


DJ-Mitsch"Coaching has been called out of us at this time and in this space to humanize work. It is the missing link to shift the conversation from performance perfection to partnering and relating at every level."

DJ, a pioneer in the coaching profession, continues to innovate in the field. One of the first Master Certified Coaches, she and husband Barry Mitsch founded The Pyramid Resource Group in 1994 and have served innovative global companies for 25 years. As past president of the International Coaching Federation and a founding board member, she helped the ICF expand globally. DJ has mentored over 500 coaches worldwide, and has certified coaches throughout the world in Pyramid’s signature Team Advantage team coaching process. As a CEO and former broadcast executive, she knows what it takes to train professional coaches to build successful businesses. The Healthcare Coaching Institute was born out of this vast experience when DJ realized that the business of healthcare demanded customized coaching techniques and solutions. Her passion for coaching and relationship building has resulted in an ever expanding network of connections and clients. She is author of Coaching for Extraordinary Results through ATD, Zombies to Zealots, Reawaken the Human Spirit at Work, and numerous articles and blogs on the power of coaching. The proud mother of two millennials, she credits Jessica and Hank with helping her continuously grow and learn.



Marcia Reynolds, PsyD, MCC

Director of Training & Certification


Marcia-Reynolds"More than any other learning modality, coaching success depends on the relationship of the coach and client or employee as well the skills of the coach. At HCI, we teach students how to be engagingly present with others while they implement powerful coaching skills."

Dr. Marcia Reynolds is considered a global expert on learning psychology and what it takes to rewire the brain for long-term behavioral change. In addition to coaching leaders and professionals in multi-national companies and hospital corporations, she travels the world speaking at conferences and teaching classes in leadership and emotional intelligence. A luminary in the coaching world, Marcia was one of the first Master Certified Coaches, has served as president of the International Coaching Federation and is back on the global board as a Director. She is also past president of the Association for Coach Training Organizations. Her doctoral degree is in Organizational Psychology and she holds two masters degrees in education and communications. Excerpts from her books Outsmart Your Brain, Wander Woman, and her latest, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs have appeared in Fast Company, CEO World, Forbes.com, CNN.com, and Psychology Today. Marcia has spoken in 39 countries, presented at the Harvard Kennedy School and Cornell University, and has appeared on ABC World News.



Janet Crawford, MBA/MHA, PCC

Director of Student Coach Experience and FACULTY


Tim-LinkAs a professional coach, Janet leverages her experience as a health care executive where she learned the value and challenge of creating and maintaining an engaged and highly trained staff, of balancing attention on both strategy and operations, and of cultivating a style of courage and collaboration to improve results. Personally committed to continuous learning and growth, Janet works with organizations and leaders who recognize the critical importance of emotional intelligence and communication skills to achieve strategic initiatives while maximizing operational excellence. She applies principles of neuroscience to help her clients find ways to thrive in times of change, take calculated risks, and live into their potential. As a speaker, presenter, and meeting facilitator, Janet is known for her ability to challenge conventional thinking and promote possibility thinking.


Cindi Ackrill, MD, ACC



Cindi-AckrillEarly in her career as a practicing physician, Dr. Ackrill was fascinated by the other end of the disease-wellness spectrum: how do we go beyond disease-free to really thriving, and what supports our best potential, productivity, health, and happiness? As a physician, she experienced the disillusionment with our healthcare system shared by many practitioners. After her child was diagnosed with ADD, she spent 10 years learning brain mapping and biofeedback, addressing mental and physical challenges, and researching brain patterns that dictate behavior and performance. Cindi’s medical experience combined with her training in health and executive coaching offer a unique perspective on the motivating etiologies that lead to the development of performance capacities, health, and happiness. In helping clients attain higher performance levels they become empowered to lead and heal, creating cultures in which human potential thrives.



Joe Diab, JD, PCC



Joe-DiabJoe is an executive coach with 20 years of experience as a corporate attorney and business counsel to senior executives, managers, and professionals. He works as a certified Superior Court mediator experienced in resolving complex business and interpersonal disputes and teaches negotiation, coaching, and conflict resolution skills for private organizations and North Carolina State University graduate and MBA programs. He is a native of Raleigh, North Carolina and spends his time outside of work with his wife and daughter, his photography, and advancing the work of a private charitable foundation, which he created and manages for the promotion of arts and sciences.



Bobbi Gemma, MCC



Bobbi-GemmaBobbi is known for her powerful coaching with a light heart and sense of humor. She works with leaders, professionals, and individuals addressing emotional, behavioral, and focus challenges to achieve high levels of success and fulfillment. She has been coaching and guiding people through life, career, and business transitions and growth for more than 2 decades and continues to be excited about the power and possibility of each individual. Bobbi is a founding member of ICF as well as local chapters of the organization. She currently serves as an adjunct faculty member at the University of Miami in the Professional Coach Certification program and as a adjunct faculty member at the University of South Florida instructing professional courses including ‘Handling Difficult Employees’ and ‘Coaching for Managers and Supervisors’. She is certified in a variety of leadership assessment tools. Bobbi is involved in the civic organization Encore focused on moving people into retirement while determining their encore chapter of life. Bobbi has been a featured guest on radio and television talk shows and speaker at regional and national conferences.



Mark Greenawald, MD



Mark-Greenawald Mark is a family physician, physician leader, speaker, educator, workshop facilitator, and writer. In addition to having an active medical and medical teaching practice, he serves in many leadership roles including being the Vice Chair for Academic Affairs and Professional Development for the Carilion Clinic Department of Family and Community Medicine in Roanoke, VA, the Chairman of the Carilion Clinic Professional Wellness Committee, and the Medical Director for the American Academy of Family Physicians Chief Resident Leadership Development Program. He is the former Founding Chair of the Department of Family Medicine for the Virginia Tech Carilion School of Medicine (VTCSOM), Associate Dean for Student Affairs at VTCSOM, founding Medical Director for the Carilion Clinic Office of Professional Development, and co-creator and former co-director for the Carilion Clinic Physician Leadership Academy and Carilion Clinic Faculty Development Fellowship. He is also the former President of the Virginia Academy of Family Physicians. Mark is a graduate of Corporate CoachU, and is a certified corporate and executive coach.



Tim Link, MCC



Tim-LinkSince 2001, Tim has led a wide range of coaching engagements for Fortune 500 companies, fast-growing start-ups and enterprising non-profits—shepherding cultural transformation, developing sustainable internal coaching capacity, and actualizing talent potential within organizations. Executives and senior managers partnering with Tim experience an action-oriented exploratory coaching process focused on delivering immediate, measurable impact on their organizations. Newly inspired leaders derive a deeper sense of purpose from work and life and become effective, collaborative and engaging agents of change. Prior to becoming a coach in 2001, Tim spent 15 years as a broadcasting industry executive developing talent, leading change, and consistently delivering record profits. Tim holds a Master of Arts in Organizational Development with an emphasis in Evidence Based Coaching.



Barry Mitsch

Vice-President of The Pyramid Resource Group


DJ-MitschBarry Mitsch is the co-founder and Vice-President of The Pyramid Resource Group, a corporate coaching firm founded in 1994. Barry is a certified professional coach and has conducted hundreds of workshops and seminars using both classroom and virtual platforms. His coaching clients have included leaders from many business sectors including government, pharmaceuticals, insurance, health and wellness, and higher education. Barry is the co-author of Team Advantage™, a proprietary team coaching process and the creator of Journey 6, a group coaching program designed for managers and entrepreneurs. He is an adjunct instructor in the Jenkins MBA program at North Carolina State University and is very active in his community, holding a number of leadership and board positions.



Barbara Poole, MS, MCC

Curriculum Designer / Faculty


Barbara-PooleBarbara Poole has a comprehensive and diverse professional background that spans from her early roots as a psychotherapist to a series of internal corporate roles, academic posts, and a private coaching and consulting practice. Threaded through her career is the belief that the most effective leaders and professionals are those who intentionally cultivate a strategic mix of skills and competencies complemented by a presence-based focus on self-awareness, and commitment to personal growth. A self-professed gypsy of sorts, Barbara’s personal background mirrors the diversity of her professional career. She has lived in numerous large and small cities across nine states and considers all of them elements of “home”. In her spare time, Barbara enjoys creative writing, visiting museums and art galleries, attending live music events of many genres, and spending time with her amazing non-traditional family.