Exceptional Customer Service for First-Line Contact in Uncertain Economic Times

This program is designed for first-line supervisors and employees who interact with the customer daily.

In this uncertain economic environment employers are facted with tight budgets, lean staffs, and greater competition for descretionary dollars. Delivering excellent customer service is not an option, it is critical to the success of any business today. This 1/2 day workshop will focus on understanding what excellent customer service looks like and feels like in the business environment. We will also introduce the fundamentals of customer service as well as solid principles of providing excellent customer service. In addition to enhancing customer communication skills, we will work on how to deliver exceptional customer service to those customers who are angry or upset with our business.

Exceptional Customer Service for Managers in Uncertain Economic Times

This course is designed for managers and supervisors who are managing with skeletal staffs but understand that customer service is more important than ever. Those who understand this concept will be better positioned for the turnaround.

In this current economic environment, managers and supervisors are being asked to do more with less. Customers are demanding more, sales are slower and every purchase is scrutinized. Exceptional customer service is one of the few things that can be improved without significant capital investments. This course will energize your commitment to customer service and will provide some customer service concepts that can be implemented immediately.

Upon completion of this course, participants will be able to:

• Create and communicate your vision of exceptional customer service.
• Teach and encourage fundamental customer service principles to your team.
• Redirect your team to the value of exceptional internal customer service.
• Understand the value of getting it right the second time.
• Manage feedback and coach for success.
• Improve your ability to inspire your team toward exceptional customer service.

Leading Employees through Uncertain Economic Times

This program is designed for managers who wish to provide more effective leadership direction during the current economic downturn.

Recession, economic downturn, economic uncertainty, multiple names for a business environment which can create stress and uncertainty for employees and affect their performance. Good managers understand this current economic environment can wreak havoc on the productivity and morale of team members. This program will focus on providing guidance and skills in the area of maintaining or enhancing productivity of team members by listening, speaking with confidence and integrity, building trust and managing change.