The 8th International Conference on Services Management: Creating Value, Innovation in Delivering Services  - November 28-30, 2015 - Crystal Gateway Marriott - Arlington, Virginia
The 8th International Conference on Services Management: Creating Value, Innovation in Delivering Services  - November 28-30, 2015 - Crystal Gateway Marriott - Arlington, Virginia

8th International Conference on Services Management

November 28th-30th, 2015
Washington D.C. Metropolitan Area

Creating Value, Innovation in Delivering Services


photo of speaker Roland T. Rust is a Distinguished University Professor and David Bruce Smith Chair in Marketing at the Robert H. Smith School of Business at the University of Maryland. Here, he is founder and Executive Director of two research centers: the Center for Excellence in Service and the Center for Complexity in Business. He is also Visiting Chair in Marketing Research at Erasmus University (Netherlands), International Research Fellow of Oxford University's Center for Corporate Reputation (UK) and Fellow at the Institute for Sustainable Innovation and Growth at Fudan University (China). His lifetime achievement honors include the AMA Irwin McGraw-Hill Distinguished Marketing Educator Award, AMA Fellow, Fellow of the INFORMS Society for Marketing Science, the Paul D. Converse Award, AMA's Career Contributions to the Services Discipline Award, AMA's Churchill Award for Lifetime Achievement in Marketing Research, the Distinguished Marketing Educator Award from the Academy of Marketing Science, AMA's Mahajan Award for Career Contribution to Marketing Strategy, the Outstanding Contributions to Research in Advertising award from the American Academy of Advertising, Fellow of the American Statistical Association, the Elsevier Distinguished Marketing Scholar Award from SMA, two distinguished doctoral alumnus awards from the University of North Carolina at Chapel Hill, and an honorary doctorate (Doctor Honoris Causa) from the University of Neuchatel (Switzerland). He has also won numerous best article and best book awards, including four best article awards from the Journal of Marketing. He served as Editor of the Journal of Marketing, founded the annual Frontiers in Service Conference, and was founding Editor of the Journal of Service Research. He is currently Vice President of External Relations for the European Marketing Academy (EMAC), and is Editor-Elect of the International Journal of Research in Marketing (IJRM). He has consulted with many leading companies worldwide, including such companies as American Airlines, AT&T, Comcast, Dow Chemical, DuPont, Eli Lilly, FedEx, Hershey, Hewlett-Packard, IBM, Lockheed Martin, Microsoft, NASA, NCR, Nortel, Procter & Gamble, Sears, Sony, Unilever, and USAA. A national class distance runner in his collegiate days, he has been inducted into the DePauw University Athletic Hall of Fame.

photo of speaker Joe Sirgy is a management psychologist (Ph.D., U/Massachusetts, 1979), the Virginia Tech Real Estate Professor at Virginia Polytechnic Institute and State University (Virginia Tech). He has published extensively in the area of marketing, business ethics, and quality of life (QOL). He is the author/editor of many books related to consumer marketing and quality of life. He co-founded the International Society for Quality-of-Life Studies (ISQOLS) in 1995, served as its Executive Director/Treasurer from 1995 to 2011, and as Development Director (2011-12). In 1998, he received the Distinguished Fellow Award from ISQOLS. In 2003, ISQOLS honored him as the Distinguished QOL Researcher for research excellence and a record of lifetime achievement in QOL research. He also served as President of the Academy of Marketing Science from which he received the Distinguished Fellow Award in the early 1990's and the Harold Berkman Service Award in 2007 (lifetime achievement award for serving the marketing professoriate). In the early 2000's, he helped co-found the Macromarketing Society and the Community Indicators Consortium and has served as a board member of these two professional associations. He co-founded the journal, Applied Research in Quality of Life, the official journal of the International Society for Quality-of-Life Studies, in 2005; and he has served as editor (1995-present). He also served editor of the QOL section in the Journal of Macromarketing (1995-present). He received the Virginia Tech's Pamplin Teaching Excellence Award/Holtzman Outstanding Educator Award and University Certificate of Teaching Excellence in 2008. In 2010, ISQOLS honored him for excellence and lifetime service to the society. In 2010 he won the Best Paper Award in the Journal of Happiness Studies for his theory of the balanced life; in 2011 also he won the Best Paper Award in the Journal of Travel Research for his goal theory of leisure travel satisfaction. In 2012 he was awarded the EuroMed Management Research Award for outstanding achievements and groundbreaking contributions to well-being and quality-of-life research. He also was the editor of ISQOLS/Springer book series on handbooks in QOL research and the community QOL indicators best practices. Based on Google Scholar Impact Indices, his total Citations count (up to June 29, 2015) is 13,729; his h-index is 55; and his i10 index is 134.

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