The overall theme of the 8th International Conference on Services Management is "Creating Value, Innovation in Delivering Services". This conference will address creating value and innovation in delivering services, socio-economic complexities of the growth of service organizations and tourism destinations and their responsibilities to different stakeholder groups.
This conference will be a forum for sharing knowledge about the practices of organizations in dynamic economies of different continents including Asia, Middle East and Africa, America, Australia and Europe. It will incorporate both conceptual and empirical research papers that link knowledge to different country and service industry contexts including tourism and hospitality, retailing, financial services and banking, education, and healthcare and professional services.
We hope you will participate in stimulating and thought-provoking sessions, enjoy the lively social events and develop research networks during the conference. We look forward to welcoming you in the Washington D.C. metropolitan area at the Crystal Gateway Marriott in Arlington, Virginia.