The 8th International Conference on Services Management: Creating Value, Innovation in Delivering Services  - November 28-30, 2015 - Crystal Gateway Marriott - Arlington, Virginia
The 8th International Conference on Services Management: Creating Value, Innovation in Delivering Services  - November 28-30, 2015 - Crystal Gateway Marriott - Arlington, Virginia

8th International Conference on Services Management

November 28th-30th, 2015
Washington D.C. Metropolitan Area

Creating Value, Innovation in Delivering Services

Your Conference Hosts

Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Polytechnic Institute & State University (Virginia Tech)

The Department of Hospitality & Tourism Management is one of the six departments in the Pamplin College of Business at Virginia Tech. Our curriculum and program are fully integrated into the College of Business and is accredited by AACSB (The Association to Advance Collegiate Schools of Business.) The Department is consistently ranked in the top five of HTM programs worldwide. Recent rankings include top five rankings for the quality of its faculty and its undergraduate, masters, and PhD programs. The Department offers a BS in Business with a major in Hospitality and Tourism Management, and a PhD in Hospitality and Tourism Management. The department will be offering a new degree program leading to MSBA in the National Capital Region. In all of our programs, we provide students with a first class business education taught by an internationally recognized faculty who are actively engaged in professional practice and research. Students who graduate from our program go on to work in: Hospitality Operations Management, Global Tourism Management, Restaurant and Food Management, and Hospitality Event Management. The Department is a tier one recruiting school for many of the major hospitality corporations in the USA, including Marriott, Hilton, Hyatt, Sodexo, Darden, and many others.

photo Prof. Muzaffer Uysal
Virginia Tech (USA)
photo Prof. Mahmood Khan
Virginia Tech (USA)

Oxford School of Hospitality Management (UK)

The Oxford School of Hospitality Management is recognized as a center of excellence for research in international hospitality and tourism. In 2011, a study published in the Journal of Hospitality and Tourism Research ranked the school as Number One in Europe for top quality hospitality research, and top in the world for research productivity.

Our aim is to conduct rigorous research that advances academics' understanding about the management of hospitality and tourism organizations and destinations nationally and internationally, addresses the needs of organizations and policy makers and informs teaching and learning practices. The school has a very supportive and collegiate research culture developing knowledge and skill capacities in hospitality and tourism management with particular focus to the international business development and ethics and corporate social responsibility.

The staff publishes in prestigious top tier internationally rated journals including Annals of Tourism Research, Tourism Management, International Journal of Hospitality Management, The Service Industries Journal, European Journal of Marketing, Journal of Services Marketing, International Small Business Journal and Journal of Small Business Management. They serve on the editorial boards of prestigious journals including Journal of Services Marketing, International Journal of Hospitality Management and International Journal of Contemporary Hospitality Management. They also speak at both academic and practitioner conferences as key note speakers, edit special editions of the journals including International Journal of Service Industry Management and Contemporary Hospitality Management. They make strong representations in prestigious bodies such as CHME, CHRIE, Tourism and Complexity Society, Global Council in Crisis Management of the International Hotel and Restaurant Association and use their enhanced academic credibility to undertake consultancy activities.

Prof. Levent Altinay
Professor, Business Faculty, Oxford Brookes University, (UK)

Institute for Tourism Studies, Macau (China)

The Institute for Tourism Studies, Macau (IFT) is the only higher education institution in Macau specially dedicated to the training and professionalization of the hospitality and tourism industry, the mainstay of Macau's economy. Set up in 1995 with full funding support from the Macau Government, IFT delivers degree programs in hotel, tourism, events and heritage management and, more recently, in hospitality retail and culinary arts. In 2000, IFT was the first tourism institute in the world to receive the UNWTO TedQual program certification. IFT's Tourism Research Centre (ITRC) conducts public relevant and policy-shaping research that supports decision- and policy-makers in Macau, in addition to the scholarly research it undertakes and supports.

Prof. Fanny Vong
Macau Institute of Tourism (Macau, China)

Vedatya Institute

Vedatya Institute, formerly known as the Institute for International Management & Technology (IIMT), is an educator for the service industry. The institute is an initiative of IIT & the Wharton School alums who wish to replicate their own quality educational experience for the benefit of students in India. It is funded by the holding entity of Radisson Blu Plaza Delhi, Radisson Blu Varanasi and a restaurant chain called The Great Kabab Factory. Vedatya was founded in the year 2000 with a long term objective to provide best-in-class, internationally recognized, undergraduate, post graduate, doctoral and executive education programs of study in the service sector related areas of hospitality, business, technology, healthcare, retail and arts. It currently offers undergraduate and postgraduate programs in Hospitality and Business Management.

Prof. Vinnie Jauhari
Editor, Journal of Services Research (India)

Continuing & Professional Education @ Virginia Tech