This program has been postponed. Check back later for new dates.
Receiving and providing top quality service are goals sought by every customer and service provider, especially in today's heavily competitive and transient business environment.
Did you know:
- The average business loses between 10% - 30% of its customer base every year. Do you know the cost to replace that business?
- A mere 5% increase in service quality can yield 25% - 85% more profits. Do you know how to increase your service quality?
- In our service driven economy, your customers and front line employees must be your top priority! Are they?
- The lifetime value of your customers can be astronomical given satisfied customers readily give you referrals and make repeat purchases.
People in all walks of life and visitors from around the world seek a high quality level of service and like to feel "spoiled". In today's environment, superb service has become an absolute necessity for financial institutions, retail businesses and utility and ISP providers, just to name a few.
Howard Feiertag, a well-known veteran in the hospitality industry and faculty member at Virginia Polytechnic Institute and State University's (Virginia Tech) Department of Hospitality and Tourism Management in the Pamplin College of Business will present this one day customer service workshop, Exceptional Customer Service, at The Hotel Roanoke & Conference Center in Roanoke, Virginia on November 3, 2008. The program runs from 9:00 a.m.- 4:00 p.m. and includes continental breakfast, continuous refreshment breaks and lunch. Continuing Education Units (CEUs) and a certificate will be awarded.