State Operated Programs Conference 2015  -  August 20-21, 2015 -  The Hotel Roanoke & Conference Center -  Roanoke, Virginia
State Operated Programs Conference 2015  -   August 20-21, 2015 -  The Hotel Roanoke & Conference Center -  Roanoke, Virginia

Managed conflict is a healthy way to bring important issues to light and strengthen your relationships with coworkers, bosses, and customers. Conflict may be created unintentionally by what people (ALL OF US) say and do and we are not aware of how our behavior and communication styles create confusion and negative feelings for others and even ourselves. This 3-hour workshop will focus on new ways to communicate to manage conflict and improve relationships.

Instructor

Susan Swan Consulting LLC
Susan focuses her practice on coaching executives and managers to assist them in effectively communicating with others. She conducts seminars on effective communication, teambuilding, managing conflict, and adapting to an ever changing workplace. Susan is a certified coach and an individual who assists companies with their hiring process to ensure the skill set of applicants matches the job duties and the culture of the company.

Her background includes the development of policies for a drug free workplace and she has served as a consultant for the US Department of Labor and the Island of Bermuda. As Vice-President of Reach Workplace Solutions, a division of Diamond Healthcare Corporation, she was responsible for 9 sites and sixty employees. Susan served as Executive Director of the Employee Assistance Program (EAP) for central Virginia for 18 years, and under her leadership the EAP won several awards including the best EAP for small business from the White House Conference for a Drug Free America. Virginia Tech called upon her in 2007 to counsel and support faculty and students in dealing with the deadly shooting where 32 individuals were killed and 17 wounded.

Susan holds a Master of Science degree in Management from Lesley University and she completed additional graduate work in counseling. Her undergraduate focus was in sociology and psychology.

Virginia Tech - Invent the Future  Continuing & Professional Education @ Virginia Tech

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